Log a Fault

Click the option below which most relates to your fault.

• Phone Phone & Broadband Broadband
• Is your phone service with eircom?
  Yes

  You receive a bill from eircom

  No

  You do not receive a bill from eircom

• Please contact your phone service provider to log an issue with your line.

• Are you a home or business customer?
  Home Business

Use the drop-down menus to detail your issue.

• Select No dial tone No incoming calls Noisy line Calls breaking down
• Select Line silent/No tone at all Broken dial tone Have dial tone but unable to dial out Intermittent dial tone No incoming calls at all Intermittent incoming calls Calls breaking down on answer No incoming calls from a specific mobile/area All calls Noisy on incoming calls Noisy on outgoing calls Intermittent noise All calls Breaking down on incoming calls Breaking down on outgoing calls Intermittent breaking down of calls

Please fill in the form below. Fields marked with * are required.

• First name: Mr Mrs Ms Miss Dr
  Surname:
• Customer address:
  City / Town:
• County: Carlow Cavan Clare Cork Donegal Dublin 1 Dublin 2 Dublin 3 Dublin 4 Dublin 5 Dublin 6 Dublin 6w Dublin 7 Dublin 8 Dublin 9 Dublin 10 Dublin 11 Dublin 12 Dublin 13 Dublin 14 Dublin 15 Dublin 16 Dublin 17 Dublin 18 Dublin 20 Dublin 22 Dublin 24 Co. Dublin Galway Kerry Kildare Kilkenny Laois Leitrim Limerick Longford Louth Mayo Meath Monaghan Offaly Roscommon Sligo Tipperary North Tipperary South Waterford Westmeath Wexford Wicklow
• Phone number of affected line: 01 021 022 023 024 025 026 027 028 029 0402 0404 041 042 043 044 045 046 047 049 0504 0505 051 052 053 056 057 058 059 061 062 063 064 065 066 067 068 069 071 074 090 091 093 094 095 096 097 098 099
  Account number:
• Are you the account holder?
  Yes No
• Contact number (at least one is needed): *
  083 085 086 087 088 089 01 021 022 023 024 025 026 027 028 029 0402 0404 041 042 043 044 045 046 047 049 0504 0505 051 052 053 056 057 058 059 061 062 063 064 065 066 067 068 069 071 074 090 091 093 094 095 096 097 098 099
  083 085 086 087 088 089 01 021 022 023 024 025 026 027 028 029 0402 0404 041 042 043 044 045 046 047 049 0504 0505 051 052 053 056 057 058 059 061 062 063 064 065 066 067 068 069 071 074 090 091 093 094 095 096 097 098 099
• E-mail address:
• Can the contact details you provided be used to send you an update on your fault? ***
  Yes No
• Description of the problem:
• Terms & Conditions

  Any service provided to you, based on the request you are making by using this form, will be provided strictly subject to acceptance by eircom of your application for service, and according to eircom's Conditions for Telephone service. Nothing in this site forms any part of a contract. It may be necessary for one of our customer service representatives to contact you.

  Please tick this box if you have read and understand the Terms & Conditions *

• Please note charges apply if eircom attends to a fault outside of normal working hours, or if a fault is found that's not eircoms responsibility. Click here to find out about call-out charges.

  *** Contact details captured will only be used in relation to Service impacting issues, e.g. a fault update, an account issue or a service order. We may also from time to time ask you to participate in a customer satisfaction survey to provide us with some valuable feedback on our performance. These contact details will not be used for marketing or given to any 3rd party.