Log a Fault
Self-help - Before you log a fault, have you tried these solutions?
Click on the options below to expand and view the resolution.
- How to check if the problem is with your phone line
Before you log a fault make sure the problem you are experiencing is with your phone line
- If you have any extra equipment connected to your phone line such as an extension, a fax, a computer or digital TV then these should all be unplugged.
- If you can hear a dial tone when you have just one standard telephone plugged into the main socket* and you can make a call then the issue is not with your phone line.
- If your phone line is still not working after you have removed the external equipment, please log your fault in the form below.
*The main socket is the original socket installed in your premises by a technician when you applied for service
- Phone handset issues
If you are experiencing difficulties with your cordless handset rented/purchased from eircom, please check the model of the handset. The model of the handset will be located on the base station of the phone. All cordless handsets from eircom are supported by the manufacturers of these phones. Please contact the support numbers below for your relevant handset.
Siemens: 1850 777 277
Sagem: 1850 602 060
- Internet difficulties
If you are experiencing any difficulties with your Internet connections or settings, why not visit www.eircom.net/homesupport where you can find a host of information on how to set up and adjust your broadband settings.