System Requirements
1: What are the system requirements to run the
eircom Toolbar?
The system requirements for running the eircom Toolbar are:
- Microsoft Windows (95, 98, ME, NT, 2000 or XP)
- Microsoft Internet Explorer version 5.0 or greater.
2: When will the eircom Toolbar be available for other browsers?
The eircom Toolbar is only available for Internet Explorer for the moment. The implementation of the
eircom Toolbar with other browsers will be developed in the future.
3: Can AOL browser users install the
eircom Toolbar?
The eircom Toolbar can only be installed on Microsoft Internet Explorer version 5.0 or greater for the moment.
Installation
1: Why do some users get an ActiveX error message when trying to install the
eircom Toolbar?
Your Internet security settings could be set to High. This setting will prevent ActiveX controls from running. To install the
eircom Toolbar, you must have ActiveX controls enabled.
To do this, follow these simple steps:
- From your browser, select Tools > Internet Options
- Click on the Security Tab
- Click on the Internet icon in the window
- Change security setting to Medium
- Click OK
- Or you may try to reinstall the eircom Toolbar.
2: The eircom Toolbar is installed, but it does not appear on the browser.
From your browser, click on "View > Toolbars" and select eircom
Toolbar.
3: Why has the installation of the
eircom Toolbar failed even though I am using Windows NT or 2000?
If you are running Windows NT or Windows 2000, then check with your system administrator
to see thet you have the administrative privileges required to install applications.
4: How do users know a new version of the
eircom Toolbar is available?
The eircom Toolbar has an auto-update system. Users are notified when an update is made to the toolbar’s DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened.
5: I followed the instructions in this FAQ but my installation still fails. What can I do?
If you still have trouble installing the eircom Toolbar, contact our
technical support.
Using the eircom Toolbar
1: Can the user change the
eircom Toolbar preferences?
The eircom Toolbar options cannot be modified.
2: Is it possible to change the location of the
eircom Toolbar in Internet Explorer?
From your browser, make sure that "Lock the toolbars" on "View > Toolbars" is not checked. Once done, you can move the
eircom Toolbar by grabbing it with the mouse and moving it elsewhere.
